Responsible Gaming at jeli

At jeli, responsible gaming is not an afterthought — it is a core part of how we operate. We recognise that while the vast majority of players enjoy cricket betting, live casino games, and slots purely for entertainment, a small number of individuals may find that gambling starts to affect their daily lives, finances, or mental wellbeing. jeli takes this seriously and is committed to providing every player with the tools they need to manage their gambling safely and confidently.

Every feature on the jeli responsible gaming toolkit is available free of charge to all registered account holders. You do not need to reach a crisis point before using these tools — in fact, jeli encourages all players to set sensible limits from the moment they register, regardless of how casually or frequently they play. A budget set today is money protected tomorrow.

Deposit limits are the most effective first step for managing your gambling budget at jeli. Once you set a limit, it applies immediately to your account. You can set three types of limit — daily, weekly, and monthly — and you may have all three active simultaneously if you prefer layered protection. The table below summarises how each limit type works and how changes are handled.

A cool-off period is a temporary pause on your jeli account. You can request a cool-off lasting anywhere from 24 hours to 6 weeks through your account settings or by contacting jeli support at [email protected]. During a cool-off period, your account remains open and your balance is preserved, but you cannot place any bets, make any deposits, or participate in any promotions. You will also be excluded from receiving jeli marketing emails for the duration of the cool-off.

Once a cool-off period has been activated, it cannot be cancelled or shortened before the requested end date. This is a deliberate safeguard — the purpose of a cool-off is to give you genuine distance from gambling, not a brief interruption that can be reversed on impulse. When the cool-off period ends, your account is automatically reactivated and you may resume play. If during a cool-off you feel you need a longer break, you can contact jeli at any time to extend the period or to convert it into a full self-exclusion.

Self-exclusion is the strongest protective tool available on jeli. When you request self-exclusion, your account is closed and you are prevented from opening a new account or accessing jeli's gambling services for the duration of the exclusion period. Self-exclusion can be requested for a defined period (minimum 6 months) or on a permanent basis with no end date. To request self-exclusion, contact jeli support at [email protected] with the subject line "Self-Exclusion Request".

Problem gambling can develop gradually and is not always easy to recognise in yourself. jeli encourages all players to be honest with themselves about how gambling fits into their life. The following are common early warning signs that gambling may be moving from entertainment into something more concerning.

If you answered yes to any of these questions, it may be worth talking to someone. jeli support is available 24/7 at [email protected], and we can help you activate responsible gaming tools immediately — no judgement, no delay.

jeli operates an absolute minimum age policy. The jeli platform is strictly for adults aged 21 and above. This age limit is higher than many platforms because jeli believes that young adults benefit from additional protection, and because responsible gaming starts with eligibility. All new account registrations require age confirmation, and jeli reserves the right to request documentary proof of age at any time during the account lifecycle. Any account found to belong to a person under the age of 21 will be closed immediately, any pending bets will be voided, and any deposited funds will be returned to the payment source.

If you are a parent or guardian in Bangladesh and you are concerned that a child or young person in your household may be accessing online gambling services, jeli strongly recommends using parental control software to restrict access to gambling websites on shared devices. If you have reason to believe a minor has registered a jeli account, please contact [email protected] immediately with details so we can investigate and take appropriate action without delay.

If you feel that gambling is negatively affecting your life, your finances, your relationships, or your mental health, please do not wait — reach out to jeli immediately. Our responsible gaming support team is trained to handle these conversations with care, discretion, and zero judgement. We can help you activate any of jeli's protective tools instantly, discuss your options, or simply listen. You never need to feel embarrassed about asking for help — the fact that you are reading this page shows that you are already thinking responsibly.