Legal Document
jeli Privacy Policy
Your privacy matters to jeli. This policy explains clearly what personal data we collect, how we use it, and the rights you hold as a jeli account holder in Bangladesh.
Introduction
What this Privacy Policy covers and who it applies to.
This Privacy Policy ("Policy") sets out how jeli ("jeli", "we", "us", "our") collects, uses, stores, shares, and protects personal information about you ("Player", "User", "you") when you access or use the jeli website at jeli.bar and any services provided through it (collectively, "the Services"). By registering an account with jeli or by continuing to use the Services, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should not use the jeli platform.
This Policy applies to all personal data processed by jeli in connection with the Services, regardless of the device or method you use to access the platform. jeli is committed to handling your personal data with care, transparency, and in compliance with applicable data protection principles. This Policy may be updated from time to time; the current version is always available at jeli.bar/privacy-policy and the "Last Updated" date at the top of this page reflects the most recent revision.
Our Privacy Commitments
Six core principles that guide how jeli handles your personal data.
1. Information We Collect
The categories of personal data jeli collects about you.
2. How We Use Your Information
The specific purposes for which jeli processes your personal data.
jeli uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed below without first informing you and, where required, obtaining your consent.
- To create and manage your jeli account, verify your identity, and confirm your eligibility to use the Services, including age verification (21+ only) and KYC compliance checks.
- To process your deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, and partner bank accounts, and to maintain accurate transaction records as required by applicable financial regulations.
- To provide the core gaming Services — delivering game results, recording wagers, calculating winnings, crediting bonus funds, and personalising your game recommendations based on your play history.
- To detect, investigate, and prevent fraud, money laundering, cheating, collusion, and other prohibited conduct as defined in jeli's Terms and Conditions. This includes automated analysis of account activity patterns.
- To send you important account communications, including transaction confirmations, security alerts, account status updates, and changes to jeli's Terms and Conditions or this Privacy Policy.
- To send you promotional offers, bonus alerts, and personalised marketing communications — but ONLY where you have consented to receive such communications. You may opt out of marketing communications at any time by contacting [email protected].
3. Legal Basis for Processing
The legal grounds on which jeli relies to process your personal data.
jeli processes your personal data on one or more of the following legal bases depending on the specific processing activity involved. Where jeli relies on consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
4. Sharing Your Information
The limited circumstances in which jeli may share your personal data.
jeli does not sell, rent, or trade your personal data. We may share your personal data with third parties only in the following limited and specific circumstances.
- Payment processors and financial partners: jeli shares necessary transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other approved payment partners solely for the purpose of processing your deposits and withdrawals. These partners process your data in accordance with their own privacy policies and applicable financial regulations.
- Game providers: jeli shares session data and wager information with game providers (including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and Netent) as required to operate their games on the jeli platform. Game providers receive only the data necessary to deliver the game experience and record results.
- Regulatory and law enforcement authorities: jeli may disclose personal data to government authorities, financial intelligence units, or law enforcement bodies where required to do so by applicable law, court order, or valid legal process. jeli will notify affected account holders where legally permitted to do so before complying with such requests.
- Service providers acting on jeli's behalf: jeli engages a limited number of trusted third-party service providers to support platform operations — including cloud hosting, security monitoring, and customer support tooling. These providers process your data only under jeli's documented instructions and are contractually prohibited from using your data for any purpose other than delivering services to jeli.
jeli never shares your personal data with third-party advertisers, data brokers, social media platforms, or marketing networks. The only third parties who receive your data are those directly involved in delivering the Services to you, and they are bound by strict contractual data protection obligations.
5. Cookies & Tracking Technologies
How jeli uses cookies and what choices you have.
jeli uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the platform, remember your preferences, keep you logged in securely, and understand how players use the site so we can improve it. The table below describes the main categories of cookies used on the jeli platform.
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential | Required to log you in, keep your session active, and prevent cross-site request forgery. Without these cookies the platform cannot function. | No — these are required for the platform to work. |
| Functional | Remember your language preference, display settings, and responsible gaming tool configurations (e.g. deposit limit values). | Partially — disabling may affect your experience. |
| Analytics | Collect anonymised usage data to help jeli understand which features players use most and how to improve the platform. Data is aggregated and not linked to individual accounts. | Yes — contact [email protected] to opt out. |
| Security | Used for fraud detection, bot prevention, and to flag unusual account activity for review. These cookies help protect your account and the platform's integrity. | No — these are required for platform security. |
You can manage cookies through your mobile browser settings. Please note that disabling essential or security cookies will prevent jeli from functioning correctly and may result in your account being inaccessible. jeli does not use third-party advertising cookies or place cookies on behalf of any ad network.
6. Data Retention
How long jeli keeps your personal data.
jeli retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable law. Account registration data, KYC documents, and transaction records are retained for a minimum of five years from the date of account closure, in accordance with standard anti-money laundering record-keeping requirements. Technical and usage data collected via cookies and analytics tools is retained for a maximum of 13 months on a rolling basis, after which it is automatically deleted or anonymised.
Where you have consented to receive marketing communications from jeli, we retain your contact details and marketing preference data for as long as your account remains active or until you withdraw your consent, whichever is sooner. Upon receipt of a verified account closure request, jeli will delete or anonymise all personal data that is not subject to a mandatory legal retention period within 90 days of the account closure date.
7. Your Rights
The data protection rights available to jeli account holders.
As a jeli account holder, you have the following rights with respect to your personal data. To exercise any of these rights, please contact jeli at [email protected]. jeli will respond to all verified rights requests within 30 days of receipt. There is no charge for exercising your data rights.
- Right of Access: You may request a copy of the personal data jeli holds about you, together with information about how it is used and with whom it is shared.
- Right to Rectification: You may request that jeli correct any inaccurate personal data we hold about you. If your registered name, date of birth, or contact details are incorrect, contact [email protected] with documentary evidence.
- Right to Erasure: You may request that jeli delete your personal data. This right is subject to jeli's legal retention obligations — data that must be retained by law (such as AML and financial transaction records) cannot be deleted before the mandatory retention period expires.
- Right to Restriction: You may request that jeli restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you object to processing based on legitimate interests.
- Right to Data Portability: You may request that jeli provide a copy of your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
- Right to Object: You may object to jeli processing your personal data on the basis of legitimate interests. You also have an unconditional right to object to the processing of your personal data for direct marketing purposes, which jeli will honour immediately upon receipt.
Send your request to [email protected] with the subject line "Data Rights Request". Please include your registered mobile number and a brief description of the right you wish to exercise. jeli may ask you to verify your identity before processing your request to protect your account from unauthorised access.
8. Data Security
The technical and organisational measures jeli uses to protect your data.
jeli implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and jeli's servers; encrypted storage of sensitive account data at rest; access controls restricting jeli staff access to personal data on a strict need-to-know basis; regular security audits and penetration testing of the jeli platform; and incident response procedures for detecting, reporting, and remediating data security breaches.
No data security system is infallible, and jeli cannot guarantee that your personal data will never be subject to a security incident. In the event of a data security breach that is likely to result in a risk to your rights and freedoms, jeli will notify affected account holders without undue delay. If you believe your jeli account has been compromised, please contact [email protected] immediately.
9. Children & Minors
jeli's strict policy on protecting minors from gambling services.
The jeli platform is strictly for adults aged 21 and above. jeli does not knowingly collect or process personal data from any person under the age of 21. If you are under 21, you must not register an account with jeli or attempt to use the Services. If jeli discovers that personal data has been collected from an individual who is under 21, it will delete that data immediately and close the associated account. If you are a parent or guardian and believe your child has registered an account with jeli, please contact [email protected] immediately so we can investigate and take appropriate action.
jeli uses age verification procedures during the account registration process and may request documentary proof of age at any time. Any account found to belong to a person under 21 will be closed immediately, any winnings will be voided, and any deposited funds will be returned to the payment source used to make the deposit.
10. Changes to This Policy
How jeli will notify you when this Privacy Policy is updated.
jeli may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. When we make a material change to this Policy, we will post the updated version at jeli.bar/privacy-policy and update the "Last Updated" date at the top of the page. For significant changes that materially affect how we use your personal data, jeli will make reasonable efforts to notify active account holders via their registered contact details before the change takes effect. Your continued use of the jeli platform after a policy update constitutes your acknowledgement of the revised Policy.
Questions About This Policy
Our support team is available 24/7 for any privacy-related questions or data rights requests.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact jeli at: [email protected]
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