Legal Document

jeli Privacy Policy

Your privacy matters to jeli. This policy explains clearly what personal data we collect, how we use it, and the rights you hold as a jeli account holder in Bangladesh.

Last Updated: January 2026 — This Privacy Policy applies to all jeli accounts and supersedes any prior version.

Introduction

What this Privacy Policy covers and who it applies to.


Our Privacy Commitments

Six core principles that guide how jeli handles your personal data.

🔒
SSL Encrypted
All data in transit between your device and jeli is protected by SSL/TLS encryption. Your personal and financial data travels securely.
🙅
No Data Selling
jeli does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies — ever.
✏️
Right to Correct
You can request correction of any inaccurate personal data held about you at any time by contacting jeli support.
🗑️
Right to Delete
Subject to legal retention requirements, you may request deletion of your personal data when you close your jeli account.
📋
Transparent Use
jeli only uses your data for the specific purposes described in this Policy. We do not repurpose data without informing you.
📧
Contact Us
Privacy questions can be sent to [email protected]. jeli aims to respond to all data rights requests within 30 days.

1. Information We Collect

The categories of personal data jeli collects about you.

Category 1.1
Registration & Identity Data
When you register an account with jeli, we collect the personal information you provide during the registration process. This includes your full name, date of birth, Bangladesh mobile number, email address (if provided), and the login credentials you create. If you proceed through our KYC (Know Your Customer) identity verification process, we will additionally collect a copy of your government-issued photo identification, proof of address documentation, and any additional identity documents requested as part of our anti-money laundering (AML) compliance obligations. This data is collected to verify your identity, confirm your eligibility to use jeli, and comply with applicable regulatory requirements.
Category 1.2
Transaction & Financial Data
jeli records all financial transactions conducted through your account, including deposits, withdrawals, bonus credits, wagers placed, game results, and account balance history. For payment processing purposes, we collect details of the payment method you use — for bKash, Nagad, Rocket, and Upay this includes your registered mobile wallet number; for bank transfers this includes your account name and bank details. jeli does not store full card numbers for any card-based payment. Transaction records are retained for the period specified in our data retention policy below, in compliance with applicable financial record-keeping requirements.
Category 1.3
Technical & Usage Data
When you access the jeli platform, our systems automatically collect technical information about your device and your use of the platform. This includes your IP address, device type and model, operating system and version, mobile browser type, time zone setting, session duration, pages visited, games played and their outcomes, betting patterns, and click/navigation behaviour within the platform. This data is collected automatically via cookies and similar tracking technologies (described in detail in the Cookies section below). Technical data is used to operate the platform, detect fraud, improve the user experience, and personalise content.

2. How We Use Your Information

The specific purposes for which jeli processes your personal data.


3. Legal Basis for Processing

The legal grounds on which jeli relies to process your personal data.

Basis A
Contractual Necessity
Processing your registration data, transaction data, and account management data is necessary for jeli to perform its contractual obligations to you as set out in the Terms and Conditions. Without processing this data, jeli cannot create your account, accept deposits, process withdrawals, or deliver game results.
Basis B
Legal Obligation
jeli is required by applicable law to collect and retain certain personal data, including KYC identity verification records, AML transaction monitoring data, and financial records. Processing this data is mandatory for jeli's compliance with its legal obligations and cannot be opted out of while you hold an active jeli account.
Basis C
Legitimate Interests
jeli processes certain data — including technical/usage data and fraud detection analytics — on the basis of its legitimate interests in operating a secure, fair, and commercially viable gaming platform. Where jeli relies on legitimate interests, we have assessed that our interests are not overridden by your rights and freedoms, taking into account the nature of the data processed and the limited impact on your privacy.

4. Sharing Your Information

The limited circumstances in which jeli may share your personal data.

🔒 Our Data Sharing Promise

jeli never shares your personal data with third-party advertisers, data brokers, social media platforms, or marketing networks. The only third parties who receive your data are those directly involved in delivering the Services to you, and they are bound by strict contractual data protection obligations.


5. Cookies & Tracking Technologies

How jeli uses cookies and what choices you have.

Cookie Type Purpose Can You Opt Out?
Essential Required to log you in, keep your session active, and prevent cross-site request forgery. Without these cookies the platform cannot function. No — these are required for the platform to work.
Functional Remember your language preference, display settings, and responsible gaming tool configurations (e.g. deposit limit values). Partially — disabling may affect your experience.
Analytics Collect anonymised usage data to help jeli understand which features players use most and how to improve the platform. Data is aggregated and not linked to individual accounts. Yes — contact [email protected] to opt out.
Security Used for fraud detection, bot prevention, and to flag unusual account activity for review. These cookies help protect your account and the platform's integrity. No — these are required for platform security.

6. Data Retention

How long jeli keeps your personal data.


7. Your Rights

The data protection rights available to jeli account holders.

📬 How to Exercise Your Rights

Send your request to [email protected] with the subject line "Data Rights Request". Please include your registered mobile number and a brief description of the right you wish to exercise. jeli may ask you to verify your identity before processing your request to protect your account from unauthorised access.


8. Data Security

The technical and organisational measures jeli uses to protect your data.


9. Children & Minors

jeli's strict policy on protecting minors from gambling services.

⚠️ 21+ Only

jeli uses age verification procedures during the account registration process and may request documentary proof of age at any time. Any account found to belong to a person under 21 will be closed immediately, any winnings will be voided, and any deposited funds will be returned to the payment source used to make the deposit.


10. Changes to This Policy

How jeli will notify you when this Privacy Policy is updated.


Questions About This Policy

Our support team is available 24/7 for any privacy-related questions or data rights requests.


Explore More at jeli

Read our FAQ for quick answers, or review our Terms and Conditions for the full rules governing your jeli account.

View FAQ Terms & Conditions